For some crack smoking reason, I decided to call them to have someone review the letter I got from the IRS on Monday night. I wanted to make sure I was reading the letter correctly and understood the amount of the refund I was getting.
I emailed H & R Block tax advisor number four that I worked with on Tuesday. I followed up with a phone call on Wednesday. He hadn't checked his email and he couldn't help me because my file was at the temporary office he worked in and not at the office he usually works in during tax season. He told me to call the original office I dealt with and have them help me. I thanked him for his time. He congratulated me and I hung up.
I called a premium office and explained the situation to the receptionist and she transferred me to my fifth tax advisor. The woman told me to email her the letter and she would get back to me. Awesome! I forwarded the email I had sent to tax advisor number four to tax advisor number five.
I waited to hear from her. Nothing. Still nothing.
I called this morning and got their voicemail. No way was I leaving a voicemail. I was calling until I spoke to someone. I got someone this afternoon and asked for tax advisor number five.
"Oh, you sent me an email?" she asked.
"Yes, yesterday at 11:41AM after we spoke," I replied.
"I haven't checked my email let me log on."
WHY?!?!? WHY!?!?!?! Why on God's green earth does your company have email if you don't check it daily? If you don't check it multiple times a day? Don't give out your email if you never check it. Just my rule of thumb. I get it's tax season and they are super busy. Then don't give out your email address during tax season.
Tax advisor number five checked her emails and saw that I had sent her an email yesterday. She opened it and read it.
"So they denied most of your credit," she mumbled.
"They did what?!" I asked, feeling my anxiety go through the roof. I think I might be having a heart attack. "The guy from the IRS tax advocate department said I was getting my full refund," I continued, but she wasn't listening.
I quickly opened the email I sent her and start reading what she was reading/mumbling to herself.
"The number in parenthesis is the amount they are withholding," the tax advisor informed me.
My heart sank. I had plans for that money. In my head, this money had already been spent. Oh my goodness!
I read the other part of the multiple page letter that she wasn't reading. Wait, a minute. These pages mention the forms I sent in, the amount of credit for each of the years I adopted, and says I was approved for the same amount the guy from the tax advocate office said I was getting.
"I'm reading this page and it says I was approved."
"Let me read that....oh, I didn't read that page." She read the paragraphs to me. "Oh yeah, you were approved for the three adoptions and you should be getting a check in four to six weeks. I'm sorry, I didn't read that page. So the number in the parenthesis on the other page was how much you're getting and if it wasn't in the parenthesis it would be the amount you owe the government."
You gave me a heart attack almost because you didn't read the first three pages of the letter first? You don't know which numbers means you are getting this amount or you owe this amount? Are you serious?!?!
Please God save me from this company. Let this be the last time I have to deal with them regarding this tax situation. Please God.
I thanked her and hung up. I took a deep breath. Dear God, never again. Please never again.
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